Brian Sweeting

The other night I was ripping some CD’s in iTunes on my PowerBook and after ejecting a CD, I was unable to insert any other CD/DVD media into the drive. I have no clue what happened, and nieither did the Apple Support Rep I talked to. I was pretty impressed with the Apple Repair process. After speaking with the support rep, he next day’ed a prepaid Airborne Express box to me. The box had all the packing materials included, instructions for proper packing, and even included the tape strips to seal the box for shipping to Apple. I decided to send the machine in on Wednesday because that would give me the Thanksgiving holiday to get it fixed.

Well, this morning, the Airborne Express van pulled up and delivered my repaired Mac. A 4 day turnaround time was impressive considering Thursday was a holiday, and two of the days were Saturday and Sunday. I also had some white spots starting to show up on the LCD display, so they went ahead and replaced the LCD while they were at it.

Thanks Apple!